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Terms of Service

Last updated: October 8, 2026

These Terms of Service (“Terms”) are an agreement between you and Stalwart Prime LLC (“Truorx”, “we”, “us”) and govern your use of the Truorx website and service (the “Service”). By creating an account, connecting an Instagram account or otherwise using the Service, you agree to these Terms. If you use the Service for a company, you confirm you are authorized to accept these Terms on its behalf.

1. The Service

Truorx is software-as-a-service that uses artificial intelligence to reply to messages sent to your Instagram professional account, build a product catalog from your posts and other sources, and forward orders and notifications to you in Telegram. Features may change as we improve the Service.

2. Early access

During early access the Service may be offered free of charge or at a discount, may change or be interrupted, and is provided “as is” without any service-level commitment. We may end early access at any time.

3. Accounts and eligibility

  • You must be at least 18 years old and use the Service for business purposes.
  • You must provide accurate information and keep your login details secure. You are responsible for all activity in your account.
  • You must have the right to connect the Instagram account and Telegram chat you link to the Service.

4. Your responsibilities

  • Comply with all laws that apply to your business, including consumer protection, advertising and privacy laws, and with the terms and policies of Instagram, Meta and Telegram.
  • Keep your catalog, prices, stock and policies accurate. The assistant relies on the information you provide.
  • Tell your customers that replies may be automated where the law requires it, and provide your own privacy notice to them.
  • You are solely responsible for your products, orders, payments, delivery, returns and relationship with your customers.

5. AI-generated replies

Replies are generated automatically and may occasionally be inaccurate or incomplete. You can review conversations, pause the assistant and take over a chat at any time. You are responsible for checking orders before fulfilling them. We are not liable for decisions made based on AI-generated content.

6. Acceptable use

You may not use the Service to: send spam or unsolicited messages; sell illegal, counterfeit or prohibited goods; mislead, harass or discriminate against anyone; violate the rights of others; interfere with or attempt to gain unauthorized access to the Service; or reverse engineer or resell the Service without our written permission. We may suspend accounts that break these rules.

7. Fees and payment

Paid plans are billed in advance on a monthly basis at the prices shown when you subscribe, plus applicable taxes. Subscriptions renew automatically until cancelled; you can cancel at any time and the cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law. We may change prices with at least 30 days’ notice.

8. Third-party services

The Service depends on third-party platforms such as Instagram, Meta, Telegram and AI providers. Their availability and terms are outside our control, and changes to them may affect the Service. Your use of those platforms is governed by their own terms.

9. Your content and data

You keep all rights to your content, catalog and customer data. You grant us a limited license to host, process and transmit that content solely to provide and improve the Service. How we handle personal information is described in our Privacy Policy.

10. Our intellectual property

The Service, its software, design and the Truorx name and logo belong to us and our licensors. These Terms do not give you any rights to them except the right to use the Service as described here. If you send us feedback, we may use it without obligation to you.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if required by law or by a platform we depend on. After termination we delete your data as described in the Privacy Policy.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR WILL INCREASE YOUR SALES.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100.

14. Indemnification

You agree to defend and indemnify us against claims, damages and costs (including reasonable legal fees) arising from your use of the Service, your products or your breach of these Terms or the law.

15. Governing law

These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Illinois, and both parties consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms. We will change the “Last updated” date and, for material changes, notify you by email or in the control panel at least 15 days in advance. Continuing to use the Service after changes take effect means you accept them.

17. Contact

Stalwart Prime LLC
Email: support@truorx.com